Refund policy

Last updated: Aug 17, 2026

At Smiling Jindo Studio, we want you to be completely satisfied with your purchase. We accept returns and offer solutions for eligible orders according to the guidelines below.

Custom & Made-to-Order Products
All items sold by Smiling Jindo Studio are custom-made and personalized according to the names, text, fonts, or images you provide at checkout. Due to the custom, made-to-order nature of these products, personalized items are Final Sale and non-refundable for buyer's remorse, change of mind, or customer-entered errors (such as misspelled names). Please double-check all personalization details before completing your order.

Defective, Damaged, or Incorrect Items
We stand behind the quality of our products. If your item arrives damaged, defective, or with a manufacturing error (such as a font, name, or design that does not match what you submitted at checkout), we will gladly issue a free replacement or a full refund.

To request a replacement or refund:
- Contact us within 14 days of delivery at smilingjindostudio@gmail.com.
- Include your order number and clear photos showing the issue.
- We will respond within 1-2 business days.

Return Shipping & Fees
For defective or damaged items, Smiling Jindo Studio covers all return shipping costs and replacement fees. There are no restocking fees or extra charges for defective items.

Cancellations
Because production begins shortly after an order is placed, cancellation requests are accepted within 2 hours of order placement. Please contact smilingjindostudio@gmail.com immediately if you need to cancel.

Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for lost items due to incorrect addresses provided by the customer.

Contact Us
If you have any questions about this policy, please reach out to us at smilingjindostudio@gmail.com.